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How to contact support
How to contact support
Written by Lily
Updated over a week ago

Need help? Our support team is here for you!

If you have any questions about our product, please send us a message we are more than happy to help you find the answers needed.
Please follow the below steps through both the mobile application and portal:

  1. Click on your profile icon in the top right corner.

  2. Click Help & Support.

3. Choose Send us a Message to the Customer Support team, or search for articles in the search bar down Search for help

Email Support

Not finding what you are looking for in the Help Center? Our support staff is standing by to help! You can email support anytime, and we will work to get back to you as quickly as possible during normal business hours.

Simply send an email to [email protected]

Please make sure When emailing support, to include a detailed description of your question or issue. Any additional resources, such as screenshots, videos, or names, and emails of the impacted users.

Working Hours

Our working hours are for:
​Canada 6am to 6pm (EST)
​GCC countries 8am to 8pm (GMT +4)
​Europe 8am to 4pm (GMT+1)

If you contact us after working hours you can leave a message or email us, and we will get back to you the next working day.

You should receive a response within a few minutes during the support hours unless the support volume is high.

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